Our Services

• After-hours, Multilingual Answering and Provider Paging Services
• Outbound Patient Calling
• Interpretive Language Services
• Nurse Triage Service

 

After-hours, Multilingual Answering and
Provider Paging Services

MASCO Services ensures your patient’s calls are answered promptly and professionally, and your on-call provider is contacted.

 

Outbound Patient Calling

Live operator outbound calling involves Customer Care Representatives placing calls that require live interaction between caller and patient for:

• Health Needs Assessments
• Patient Satisfaction Surveys
• Educational outreach initiatives

Automated outbound calling services also keep your patients informed through proactive outbound messaging. Automated message delivery service to assist in educating and driving patient behavior in the areas of:

• Appointment reminders reducing ‘no show’ rates
• Medication adherence
• Well-child visit reminders
• Health Management

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Interpretive Language Services

For healthcare organizations serving diverse communities, Pacific Interpreters offers high quality telephonic interpreters at exceptional rates. Specializing solely in healthcare and social service interpreting, Pacific Interpreters supports over 180 languages, on-demand, 24/7.

TELELANGUAGE assists with diverse language needs by providing immediate on-demand access to professionally trained interpreters over the telephone in over 150 languages, 24/7/365.

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Nurse Triage Service

Alicare’s Nurse HelpLine operates 24 hours a day, every day, to provide nurse triage, health education, care advice and support to callers with any health related concerns. Highly trained nurses with extensive clinical backgrounds use a state of the art health information system to assess callers concerns, guide patients to appropriate care, as well as provide self-help instructions.

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